Quiz -Introduction to ITSM

1. IT Service Management is a set of Organizational capabilities that enables the alignment of what four attributes/perspectives?

a) Products, Power, Process, Perspective
b) People, Process, Partners, Products
c) Business, Technology, Budgets, Vision
d) Time, Effort, Cost, Benefit

Ans : b)


2. Which of the following statements best describes 'good practices'?

a) They are those practices that are successful in wide
b) They can be used to grow a organization
c) They are based on international (ISO) standards.
d) They are those that enable on


Ans : a)