1. IT Service Management is a set of Organizational capabilities that enables the alignment of what four attributes/perspectives?
a) Products, Power, Process, Perspective
b) People, Process, Partners, Products
c) Business, Technology, Budgets, Vision
d) Time, Effort, Cost, Benefit
Ans : b)
2. Which of the following statements best describes 'good practices'?
a) They are those practices that are successful in wide
b) They can be used to grow a organization
c) They are based on international (ISO) standards.
d) They are those that enable on
Ans : a)
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